Refund Policy
Purchases are handled by your retailer
Mercer St. currently operates this website as a product catalogue and does not accept online orders here. If you purchase through a stockist, that retailer handles payment, delivery, returns, exchanges and refunds for your order.
Before you buy
Please check the retailer’s return and exchange conditions before placing an order, including any time limits, eligibility requirements, return postage and rules for innerwear. We do not set a single return period for purchases made through different retailers.
Requesting a return or exchange
Contact the retailer shown on your receipt or order confirmation. Provide your order details and explain the issue. Keep your proof of purchase and follow the retailer’s return instructions. Do not send a garment to Mercer St. or another address without confirming where it should go.
Faulty, damaged or incorrect items
If an item arrives damaged, appears faulty or differs from your order, notify your retailer promptly and keep any relevant photographs and packaging. Ask the retailer how the issue will be resolved. Your applicable statutory rights remain unaffected by this policy or any retailer’s change-of-mind conditions.
Refund timing
The retailer that took your payment will confirm whether a refund is approved, how it will be issued and its expected timing. Payment providers may need additional processing time.
Need help identifying your stockist?
Contact Mercer St. if you need help finding the appropriate stockist or clarifying product information. The retailer that accepted your order remains your first contact for a return, exchange or refund.